如何引導速賣通買家留好評

簡單和小伙伴下分享下如何引導速賣通買家留好評

良好的溝通是成功的基石，做好評價管理有三篇：

內功篇：如何描述產品、服務，表里如一;

服務篇：提高自身服務意識，熱情待客;

技巧篇：主動留評，適當提醒。 typical time of arrival is between 7 and 10 days. if your item does not arrive within 10 days, please let us know.

after your item has arrived, why not take a moment to leave positive feedback about our products and service? it only takes a moment, and it’s a great way to help others make purchases like yours!

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

b.如果使用的是掛號大小包

dear valued customer,

we are happy to inform you that your purchase has been dispatched! the typical time of arrival is between 14 and 39 days. if your item does not arrive within 39 days, please let us know.

after your item has arrived, why not take a moment to leave positive feedback about our products and service? it only takes a moment, and it’s a great way to help others make purchases like yours!

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

2、模板二：若物流已妥投或者已經到達目的國，可提醒買家確認收貨及留評

dear valued customer,

thank you for shopping on our store - we hope you are enjoying your purchase!

your shopping experience is very important to us and our business. we would like to invite you to leave positive feedback on our products and service. it only takes a moment, and it’s a great way to help others make purchases like yours!

if you are unsatisfied with any aspect of our service, please contact us first so we can try to resoe your problem.

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

3、模板三：已經確認收貨后，提醒買家及時留評

dear valued customer,

thank you for shopping on our store - we hope you are enjoying your purchase!

your shopping experience is very important to us and our business. we would like to invite you to leave positive feedback on our products and service. it only takes a moment, and it’s a great way to help others make purchases like yours!

if you are unsatisfied with any aspect of our service, please contact us first so we can try to resoe your problem.

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

4、模板四：收到評價后

a：如果收到好評，一定要對買家進行答謝，有助于買家再次轉化：

dear valued customer,

thank you for your recent positive feedback!

your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!

you can check out more great products from our store: www.storename.aliexpress.com

we hope we’ll see you again on our store soon.

yours sincerely,

seller name

b：如果收到中差評，則一定要讓買家說出不滿意的地方及時彌補，并且可以引導買家修改評價：

dear valued customer,

we are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.

please contact us at any time so we can find out why you were unhappy and resoe your problems. we hope then you can revise your feedback into a positive feedback for us!

yours sincerely,

1、可以通過給速賣通買家發郵件要好評;

2、給買家發優惠券要好評;

3、包裹里用a4紙打印寫出好評返現字樣，并貼入店鋪二維碼。

小伙伴們快來自檢一下以上這些點都有沒有做到吧。

內功篇做好了，我們就要技巧性的用這些模板去進行溝通哦。

1、模版一：剛發貨后，提醒買家注意收貨及收貨后留好評(如果使用的掛號運輸方式，如ems或者dhl等)

dear valued customer,

we are happy to inform you that your purchase has been dispatched! the typical time of arrival is between 7 and 10 days. if your item does not arrive within 10 days, please let us know.

after your item has arrived, why not take a moment to leave positive feedback about our products and service? it only takes a moment, and it’s a great way to help others make purchases like yours!

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

b.如果使用的是掛號大小包

dear valued customer,

we are happy to inform you that your purchase has been dispatched! the typical time of arrival is between 14 and 39 days. if your item does not arrive within 39 days, please let us know.

after your item has arrived, why not take a moment to leave positive feedback about our products and service? it only takes a moment, and it’s a great way to help others make purchases like yours!

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

2、模板二：若物流已妥投或者已經到達目的國，可提醒買家確認收貨及留評

dear valued customer,

thank you for shopping on our store - we hope you are enjoying your purchase!

your shopping experience is very important to us and our business. we would like to invite you to leave positive feedback on our products and service. it only takes a moment, and it’s a great way to help others make purchases like yours!

if you are unsatisfied with any aspect of our service, please contact us first so we can try to resoe your problem.

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

3、模板三：已經確認收貨后，提醒買家及時留評

dear valued customer,

thank you for shopping on our store - we hope you are enjoying your purchase!

your shopping experience is very important to us and our business. we would like to invite you to leave positive feedback on our products and service. it only takes a moment, and it’s a great way to help others make purchases like yours!

if you are unsatisfied with any aspect of our service, please contact us first so we can try to resoe your problem.

thank you for your custom, and we look forward to providing you with the best buying experience again on aliexpress!

yours sincerely,

seller name

4、模板四：收到評價后

a：如果收到好評，一定要對買家進行答謝，有助于買家再次轉化：

dear valued customer,

thank you for your recent positive feedback!

your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!

you can check out more great products from our store: www.storename.aliexpress.com

we hope we’ll see you again on our store soon.

yours sincerely,

seller name

b：如果收到中差評，則一定要讓買家說出不滿意的地方及時彌補，并且可以引導買家修改評價：

dear valued customer,

we are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.

please contact us at any time so we can find out why you were unhappy and resoe your problems. we hope then you can revise your feedback into a positive feedback for us!

yours sincerely,